The Customer Experience Committee has an enhanced oversight of service delivery and customer engagement at Saxon Weald, ensuring that the customer voice plays a key role in shaping and improving services and is heard at Board level. It also provides assurance to the Board that activity is operating within Saxon Weald’s purpose, strategy, policy and financial parameters.
Chair: Jo Boswell
Jo is an independent consultant providing advisory and coaching services to Boards and senior leaders to help them drive improvements in customer experience. She helps organisations work out how to utilise customer data, insight, and technology; and supports them in leading the cultural change needed to transform customer experience and improve business results. Jo previously enjoyed a career with British Airways spanning 27 years where she held a number of senior leadership roles within the Commercial and Customer functions and led a successful initiative that embedded personalisation into the customer experience and service strategy. Jo is also an independent member of the Customer Services Committee of Town and Country Housing Association.
Hannah Eaton
Hannah grew up in West Sussex and after moving away has returned to raise her family. She lives in Washington and has been a shared ownership tenant with Saxon Weald for over 5 years. Hannah currently works as a Project and Change Manager in justice services across the south coast. She has worked in public services for 20 years within homelessness, performance management and commissioning. Hannah loves exploring the Sussex countryside, trail running, cooking and music.
Susan Morris
Susan has an interest in business which started from working alongside her father in the family firm. She now has shared ownership/directorship of a business that specialises in psychoeducation and coaching for individuals with autism, ADHD, trauma and mental health issues. She is a versatile professional with vast experience working with adults and children from diverse backgrounds who have a wide range of needs and challenges. Susan has worked in the charity, education and research sectors in roles ranging from teaching, special educational needs to youth advisor. She thrives when working with people from challenging circumstances, inspiring them to take action and achieve. Susan has been a tenant with Saxon Weald for over a decade. She enjoys the countryside, walking, horses, dogs, gardening, reading and learning.
Julian Chun
Julian is currently Executive Director of Homes for a medium sized south-west London housing association. He is a Chartered Member of the Chartered Institute of Housing (CMCIH) and has spent most of his career leading service improvements across asset and housing management services for several local, regional and national housing providers. Trained as a building surveyor at South Bank University, Julian has led diverse professional teams with a clear focus on staff engagement and customer services. He has held several voluntary roles in local community groups, and non-executive roles within the housing sector. Julian currently sits on the Board at Croydon Churches Housing Association, and is a member of their Audit and Risk, and Development Committees. He enjoys travelling and each year organises one of the UK's largest junior football tournaments.
